Magellan & ServiceNow

We streamline your business and IT processes by harnessing the full power of ServiceNow and its agent-based artificial intelligence.

Operational ServiceNow expertise, enhanced by AI

We support organisations’ digital transformation by combining consultancy, process design and ServiceNow integration. Our aim is to structure services that are simple, efficient and tailored to the actual needs of IT and business teams, whilst leveraging the new generation of agent-based AI embedded within the platform.

From designing service portals to implementing ITSM, ESM and CRM workflows, we integrate Now Assist, AI Agents and ServiceNow Otto to automate repetitive tasks, speed up incident resolution and streamline user journeys. Our approach—which is functional, technical and data-driven—ensures robust, scalable solutions that are genuinely adopted by users and fully governed.

A leading ServiceNow partner and pioneer in enterprise AI

Our position within the ServiceNow ecosystem reflects our ability to deliver complex, large-scale transformations. Elite Partner status recognises our in-depth expertise in ServiceNow products, our highly certified teams and our clients’ high levels of satisfaction, demonstrated by repeated success on transformative projects.

Working with a partner of this calibre also means enjoying privileged access to ServiceNow’s latest AI innovations – Now Assist, AI Agents, Otto and AI Control Tower – as well as strategic and technical support designed to maximise the value of your investments, safely scale up your AI agents and ensure the long-term performance of your business workflows.