CX Agent
Acelerate your interactions with AI
1,2M+
interactions handled by AI per month
150K+
conversations handled by AI per month
CX Agent: Smart and Seamless Customer Interactions
CX Agent is designed to streamline customer interactions across web, mobile, chat and voice channels. It understands intent, delivers effective self-service journeys and intelligently routes complex enquiries to the right agent, preserving context for rapid resolution.
Interfaced with your CRM, ticketing tool and our routing engines, CX Agent unifies data to generate personalised interactions, accelerates first contact resolution and optimises queue management thanks to AI.
Ideal for contact centres, e-commerce and service desks, CX Agent reduces handling times and increases customer satisfaction whilst scaling operations.
Main features of CX Agent
Callbot and Chatbot
Omnichannel response generation driven by documentation, business rules and customer data.
Categorisation and classification
To quickly route to the correct service or skil.
Journey and bot builder
With an intuitive, easy-to-use interface
Business workflows
Automation with agentic AI