CX Voice
Transform your voice interactions with an intelligent and unified platform
131M+
calls handled per year
788M+
call minutes per year
CX Voice allows you to efficiently manage your inbound and outbound calls
With intelligent call distribution, integrated callbots, and a unified back office, you optimise every voice interaction. Additionally, CX Voice facilitates the launch of outbound campaigns and helps you manage your contacts smoothly and professionally.
CX Voice Main Features
Call Management
Manage inbound and outbound calls efficiently through centralized and optimized voice operations.
Intelligent Call Routing
Automatically distribute calls with IVR capabilities to route customers to the right service or advisor faster.
AI-Powered Call Recording
Record customer calls and generate AI-powered transcriptions for improved monitoring and operational insights.
Customer Journey Builder
Real-Time Supervision Dashboard
Monitor live operations with real-time dashboards and performance tracking capabilities.
Third-Party CTI Integration
Integrate seamlessly with third-party CTI solutions to enhance communication workflows and customer interactions.