Parcours
Harmonise your social assistance journeys for a better citizen experience and societal impact
With Parcours, optimise your social assistance pathways for an enhanced citizen experience. Parcours is a platform designed to unify departmental processes and eliminate operational silos while ensuring consistent, efficient citizen follow-up across all your social support programmes.
1.5M+
beneficiaries
8K+
social workers using the service
17+
French departmental councils in production
Unifying social assistance delivery for better citizen support
The complexity of managing social assistance programmes such as Universal Credit, Income Support, crisis grants, and Children’s Social Care is often compounded by fragmented council systems, leading to inconsistencies and operational silos. With social needs rising rapidly, local authorities require citizen-centric solutions that can be deployed quickly and maintained easily. Parcours addresses these challenges by providing a unified platform for efficient citizen follow-up in France, breaking down internal barriers to ensure consistent service delivery. Designed for rapid implementation and intuitive use, our solution meets the growing demand for streamlined social assistance management in today’s challenging environment.
Streamlining Social Assistance with Unified Workflows and User-Centric Design
Unified Organisational Workflows
Consistent citizen follow-up across all social programmes.
Rapid Deployment Tools
Quick implementation to meet increasing social needs.
User-Centric Interface
Intuitive, easy-to-maintain solution for social workers and administrators.
Robust API-driven integration capabilities
Seamless connectivity across your ecosystem, already interconnected in France with public authority data.
Evergreening and modular platform
Scales with your organisation.
A Scalable, User-Centric SaaS Platform for Seamless Integration and Rapid Deployment
Elimination of operational silos and improved collaboration with cross-organisational visibility.
Co-designed with users since 2020, delivering a genuinely user-centric experience.
Accelerated transititions based on streamlined and proven data migation model.
Pricing based on organisational value drivers, so costs can be linked with usage and benefits.
Centralised beneficiary records, seamless coordination across multiple services and support programmes.
Parcours : Nord Department, France
The Nord Department in France has been deploying digital solutions since 2020 to support RSA beneficiaries (people receiving the Revenu de Solidarité Active, France’s social welfare programme providing income support and integration assistance), with nearly 2,400 caseworkers using Parcours on a daily basis. Pascal Fuchs, Deputy Director General in charge of employment and social action, commends the quality of the partnership with our teams and the digital solutions we provide.
Regarding the partnership, we have consistently listened to the Department, with close governance ensuring the ongoing evolution of Parcours. Through technical meetings (our teams, business units, IT department), steering committees, and user pilot groups—including RSA beneficiaries—dialogue is continuous. Today, the tool enables tracking the journey of nearly 100,000 RSA beneficiaries, including those entrusted to the 350 delegates funded by the Department as part of its PDI.
This agility was recently demonstrated through interoperability with France Travail (the French national employment service). As part of the experiment for revamped support for RSA beneficiaries, a 360-degree diagnosis has been exchanged in real time for several months between the Department’s system and that of France Travail, showcasing our ability to rapidly evolve our tools.
