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Retail operation

Digitise your operations, optimise your customer journeys and raise your standards of customer experience.

Your strategic priorities

Aligning the online and offline experience

How can we create continuity between online and in-store channels to deliver a memorable omnichannel experience?

Reinvigorating the role of the shop

How can we transform the shop into a place for experiences and advice, rather than simply a space for transactions?

Experiential digitalisation of retail spaces

How can interactive features (connected fitting rooms, sales staff tablets, AI, etc.) be integrated to enrich the customer journey and boost in-store engagement?

Security and seamless hybrid journeys

How can we ensure simple, secure and consistent transactions in a mixed journey context (online booking, in-store collection, mobile payment, etc.)?

Hyper-personalisation of the customer journey

How can we anticipate customers’ expectations from the moment they enter the shop using data, whilst respecting their privacy?

Our support

Vision & Design of the Customer Experience

Working alongside you, we shape a unique omnichannel vision that is perfectly aligned with the codes and requirements of the luxury retail sector. Based on your customers’ expectations, we work with you to create a bespoke in-store experience that is consistent with your brand’s identity and your digital ambitions.

Deployment & Operational Integration

We orchestrate the roll-out of your in-store digital solutions with precision, rigour and attention to detail: coordinating stakeholders, conducting live-environment testing, providing change management support and delivering expert training for your retail teams.
Every project is delivered using an agile, bespoke approach, with the quality of execution and real-world conditions at the heart of our priorities.

Performance monitoring & continuous optimisation

With a view to achieving lasting excellence, we support you post-deployment in the fine-tuning of performance metrics: adoption rates, user experience, impact on conversion, and satisfaction levels.
Each solution is continuously analysed, adjusted and enhanced to ensure an experience that is ever more seamless, relevant and aligned with your brand’s exacting standards.

Our special offers

Point of Sale

In the face of the e-commerce and m-commerce revolution, the physical shop remains the preferred channel, accounting for 80 per cent of global sales in 2024. More than just a place of transaction, it is becoming an immersive showcase and a strategic hub for digital services (delivery, returns, exchanges).
The customer experience must be seamless, harmonious and integrated. Magellan supports you in transforming your retail outlets to build customer loyalty, optimise performance and place your shops at the heart of your omnichannel strategy.

Digital in store

Interactive display cases, touchscreen kiosks, mobile checkout… Digital solutions are transforming retail outlets into true experiential spaces. To stand out, it is no longer enough simply to innovate: you must do so with purpose. At Magellan, we design bespoke digital strategies centred on your customers, not your products. Thanks to our expertise in in-store technology and the know-how of our consultants, we turn your digital transformation into a driver of engagement, loyalty and performance.

Center of Excellence

The center of excellence provides in-depth expertise on your IT systems, supporting your retail teams in the delivery of your projects and day-to-day operations. With a team of consultants who are experts across the full spectrum of digital technologies, Magellan guides you towards excellence in your retail and omnichannel projects.

RFID

A cornerstone of digital strategies for retail outlets, RFID technology is revolutionising management: simplified goods receipt, streamlined stock-taking, precise traceability, connected mirrors and changing rooms, and enhanced security. Magellan brings your RFID projects to life, from the most straightforward implementation to the most ambitious solutions, to create an exceptional customer experience. We support you in selecting top-tier partners and ensuring optimal deployment within your shops.

After-sales service

At the heart of your retail strategy, after-sales service requires a seamless and transparent customer journey. Managing returns, tracking repairs, supporting service centres. Magellan coordinates the logistics solution and makes the most of customer data to deliver a flawless in-store and online experience.

Do you have a project?

Let’s discuss your ambitions and see how our expertise can accelerate your transformation.

Contact us