CX Pulse
Manage and personalise customer journeys in real time
Creating smarter omnichannel customer experiences
CX Pulse enables you to manage and personalise customer journeys in real time. Through omnichannel orchestration powered by rules and AI, you create dynamic scenarios that adjust communication rules to create the best customer experience.
Benefit from AI-powered smart routing, which ensures that each interaction is directed to the most appropriate agent or channel to deliver a fast and accurate response.
Advanced Customer Journey Orchestration with AI, Insights, and No-Code Tools
AI-driven routing & orchestration
Dynamic, omnichannel, and context-aware
Experimentation & simulation
A/B Testing, before & after impact analysis
Journey builder
No-code intuitive interface, easy configuration and testing
Advanced data insights
Detecting friction points and optimizing KPIs
Connector library
Integration of information from third parties